Knowledge & Research
Users repeatedly search policies, procedures, prior cases, research, or approved knowledge.
Required capabilities
- Enterprise search / RAG
- Entitlement-aware retrieval
- Prompt/context assembly
- Citation and evidence capture
- Evaluation for groundedness
Bank examples
- Policy Q&A
- Regulatory research
- Credit research
- Audit research
- Negative-news research
Control considerations
- Approved-source restriction
- Entitlement enforcement
- Source citations
- Unsupported-answer handling